A coalition of consumer protection and anti-waste groups have united in a call to action for the Federal Trade Commission to address the issue of “software tethering.” This practice ties hardware functionality to external software, often rendering products unusable after software updates cease. The groups involved, such as Consumer Reports, iFixIt, US PIRG, the Electronic Frontier Foundation, the Center for Economic Justice, and Californians Against Waste, have collectively signed a letter urging the FTC to provide clear guidance on this issue.
The Impact on Consumers
The letter highlights the detrimental effects of software tethering on consumers, citing instances where product functionalities have been restricted or completely eliminated. For example, customers of the $1,695 Snoo bassinet discovered that certain advertised features would be locked behind a monthly subscription service. Similarly, the Juicero juicer became unsupported and essentially unusable after the company closed down. This practice not only limits the usability of products but also creates a sense of uncertainty and distrust among consumers.
Manufacturers are increasingly using software to limit consumers’ usage of products in ways that prioritize profit generation for the companies. Lucas Rockett Gutterman, the director of Designed to Last at US PIRG, emphasized the importance of advocating for consumers’ rights to receive the full value of their purchases in the era of connected devices. Major companies like Google have also been called out for discontinuing support for products, leading to consumer waste and financial losses.
The letter specifically points out the vulnerability of smart home products, particularly major appliances, to software tethering. The uncertainty surrounding the lifespan of these products not only results in financial losses for consumers but also contributes to the generation of electronic waste. A study by Consumer Reports revealed that a majority of smart appliance makers do not provide clear timeframes for cybersecurity and software updates, further exacerbating the issue.
As the tech industry continues to produce more connected devices, the problem of software tethering is expected to worsen. Without clear regulations and enforcement from governing bodies like the FTC, consumers may find themselves trapped in a cycle of forced obsolescence and unnecessary product replacements. It is crucial for advocacy groups and regulatory agencies to work together in protecting consumer rights in the face of evolving technology.