AT&T customers are currently facing frustrating issues with their service, including seeing “SOS” instead of the usual bars of service on their devices. Many customers have taken to social media, specifically Twitter, to report their problems directly to AT&T’s Help account. The Mobile Report has revealed that the root cause of this widespread issue is a failure at a switching center, causing a host of problems such as service delays, inability to provision new SIM cards, and complete loss of network connectivity. While iPhones and other Apple devices seem to be primarily affected, users on Reddit have also reported service problems on certain Android devices.
Increased User Reports
On Tuesday afternoon, a spike in user reports was observed on Downdetector, signaling the magnitude of the issue. Although there has been a slight decrease in reports since the peak, the Downdetector graph is showing signs of creeping up again as the problem persists. AT&T spokesperson Jim Kimberley has acknowledged the problem and stated that they are actively investigating the cause of the service outage.
Recent Events
Interestingly, this service outage comes just a day after AT&T made headlines for agreeing to pay $950,000 to settle an FCC investigation over a 911 outage in August 2023. Furthermore, the timing of this outage coincided with a work stoppage by the Communications Workers of America in the Southeast during negotiations. These recent events have undoubtedly added to the frustration felt by AT&T customers who are already dealing with service disruptions.
The ongoing service outage at AT&T has caused widespread inconvenience and frustration for customers across the country. As AT&T works to identify and resolve the root cause of the issue, affected users are left hoping for a swift resolution to restore their normal service. With the company facing scrutiny from regulatory authorities and labor disputes complicating the situation, it remains to be seen how quickly AT&T can address the current service problems and regain the trust of its customers.